Terms of Service

These Terms of Service ("Terms") govern your use of the webski.ae website and the AI automation services provided by Webski AI ("Webski," "we," "us"), based in Dubai, United Arab Emirates. By contacting us, requesting a demo, or purchasing our services, you agree to these Terms.

1. Our Services

Webski AI provides done-for-you AI automation for businesses, including AI-powered replies on WhatsApp, Instagram, and email; abandoned-cart recovery; automated follow-ups; and related setup, integration, and support services, as described in your selected plan or written proposal.

2. Plans, Fees & Payment

• Services are offered as a one-time setup fee plus a recurring monthly subscription, per the plan you select (Starter, Growth, or Pro) or a custom written proposal.
• All prices are in UAE Dirhams (AED) and exclusive of VAT unless stated otherwise. Applicable VAT is added per UAE law.
• Setup work begins after the setup fee is received. Monthly fees are due in advance of each service month.
• Third-party costs (such as WhatsApp Business API conversation fees, ad spend, or platform subscriptions) are separate from our fees unless expressly included in your plan.

3. Cancellation & Refunds

• Monthly subscriptions can be cancelled anytime with written notice (email or WhatsApp) before the next billing date. Service continues until the end of the paid period.
• Setup fees are non-refundable once setup work has started, as they cover custom build work performed for your business.
• Monthly fees already paid are non-refundable, except where required by UAE law.

4. Client Responsibilities

• Provide accurate business information (products, prices, policies) and keep it updated — the AI answers based on what you provide.
• Maintain ownership and good standing of your own accounts (WhatsApp number, Instagram, email domain) and comply with the platform policies of Meta and other providers.
• Use the services only for lawful business purposes, and only to message customers who have opted in or contacted your business.

5. AI-Generated Responses

Our systems use artificial intelligence to generate replies. While we configure, test, and continuously tune each system, AI responses may occasionally be inaccurate or incomplete. We provide human-handoff controls and conversation logs so you can supervise. You remain responsible for the commercial commitments made to your customers (pricing, availability, delivery promises).

6. Intellectual Property

You retain full ownership of your brand, content, and customer data. Webski retains ownership of its underlying systems, workflows, know-how, and configurations. You receive a right to use the deployed system for your business while your subscription is active.

7. Limitation of Liability

To the maximum extent permitted by UAE law, Webski's total liability for any claim arising from the services is limited to the fees you paid to Webski in the three (3) months preceding the claim. We are not liable for indirect losses (lost profits, lost data, business interruption) or for actions of third-party platforms (such as Meta policy changes, outages, or account restrictions).

8. Service Changes & Availability

We may improve or modify our systems over time. We aim for high availability but do not guarantee uninterrupted operation, particularly where third-party platforms are involved. Scheduled maintenance and platform incidents may cause temporary interruptions.

9. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any dispute shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

10. Contact

Webski AI — Dubai, United Arab Emirates
Email: saud@webski.ae
WhatsApp: +971 50 993 3359